Houzz Reviews

Houzz has an overall rating of 4.5 based on 18 reviews. Customer feedback on Houzz is mixed: Houzz reviewers highlight positive aspects like wide selection of home products, user-friendly interface, helpful design inspiration, and responsive customer service, which strongly appeal to homeowners, interior designers, and DIY enthusiasts. However, Houzz is often criticized for its inconsistent product quality, high prices for some items, shipping delays, and limited customer support for issues.

4.5/5.0

18 reviews

5 Stars

10

4 Stars

2

3 Stars

4

2 Stars

0

1 Star

0

All Houzz Reviews (18)
LillianWhitney_03
June 01, 2026
"In my experience, a few of the pro..."
In my experience, a few of the pro matches were solid and seemed to fit what I needed. A couple others really missed the mark for me, though, so it felt a bit hit or miss overall
hello_robert116
April 25, 2026
"Better than most I’ve tried"
This ended up being really solid. I’ve tried a few similar ones before, and the quality on this felt noticeably better than I expected
joseph_Armistead85
April 20, 2026
"Mostly right, but one mistake"
I got most of what I ordered, but one item was wrong. It’s not a huge deal, but it does make me wonder a bit about the quality control or how carefully orders are being checked
hello_kristin804
March 27, 2026
"Canceling was easier than I expected"
I had to cancel my Houzz service, i was ready for it to be a whole irritating process. But to be fair, it really wasn’t. I found the cancel option quickly, got the confirmation right away, and nobody tried to guilt me or push me into staying. Say what you want, but I appreciate when a company doesn’t make canceling feel like a battle.
Paula-ward
March 16, 2026
"Finally, customer service that didn’t waste my time"
I had a small issue with my order and wasn’t expecting much when I reached out to customer service, because usually that turns into a whole back-and-forth mess. But they replied quickly and actually fixed it without making me repeat the same details a million times, which was such a relief. It’s annoying that this feels rare, but it was genuinely nice to get a real answer and not feel like I was shouting into the void. Overall, good experience and I’d use Houzz again
William-buckner
March 15, 2026
"Helpful for getting home ideas before making changes"
I use Houzz a lot when I’m not totally sure what I want to do with a room. I like that there are so many real photos and different styles, so I can save ideas and compare them before I commit to anything. I’m cautious about home projects since mistakes can get expensive, so it helps to see examples first instead of guessing. A few pages load slowly here and there, but overall it’s been really useful for design inspiration.
weldon1986
March 01, 2026
"Refund got handled quicker than expected"
I had an issue with my order and thought it was going to turn into a whole hassle. Reached out to Houzz support and they actually helped get it sorted quickly. The refund came through faster than I expected, so I’m happy with how it all turned out.
ivathomas6436
March 01, 2026
"Return was easier than expected"
I ordered a light fixture from Houzz, but once it showed up, it was just too big for the room.

The return was easy. I did it from my order page, got the label quickly, and didn’t have to call anyone.

I’m giving 4 stars because the refund took a little longer than I thought it would. Still, the whole thing was simple enough.
Bettina_brumbaugh78
February 17, 2026
"Billing was clear from the start"
I signed up for houzz and the subscription price was sorta easy to spot right away. I haven’t had any weird surprise charges so far, which I really appreciate.
Cecil_landrum90
February 13, 2026
"Good workmanship, just a couple things"
Overall, the workmanship was good and I’m happy with how it turned out (so thanks for that). It wasn’t absolutely perfect, but the quality was solid and I appreciated the effort
DallasCorzo_52
February 05, 2026
"A few solid leads, but you have to read between the lines"
Houzz has sent a handful of real leads my way, so I can’t say it hasn’t helped. But reading between the lines, a lot of the inquiries are people just comparing prices or they disappear after the first message. It’s not a bad platform, it just doesn’t always feel worth the time you put into chasing every lead
CharlesZerger
January 22, 2026
"Ask questions before you commit"
My experience with Houzz was okay overall, but I’d definitely warn people to pay close attention to the sales details. Some of the costs and terms weren’t as clear upfront as I expected, and I had to ask more than once to really understand what I was agreeing to. It wasn’t a terrible experience, but I do wish everything had been more straightforward from the start.
Joe-bakken
January 15, 2026
"Works well on both my phone and laptop"
I mostly use Houzz on my phone, but the website is easy to deal with too. The search is straightforward, photos load quickly, and saving ideas into folders makes everything way less messy. I’ve seen people complain about apps like this being clunky, but I really haven’t had that problem. I was able to find contractors, read through reviews, and keep track of ideas without any hassle. Simple and useful overall.
jackiespeece3672
January 01, 2026
"I used Houzz to check out a few..."
I used Houzz to check out a few remodeling items and compare some local pros, it was helpful. The prices weren’t always the absolute lowest I found, but they felt fair for the quality and options. It saved me a bunch of time too. Then suddenly I was like, wait, why didn’t I use this earlier? Overall, I felt like I got a decent deal and it made the whole process a lot easier.
MosesLayne
December 28, 2025
"Shipping was actually reliable"
It showed up on time, which, like, I really appreciated. I was kind of expecting maybe a delay or something, but yeah, the shipping was actually reliable.
hello_norma140
December 13, 2025
"I really appreciated how quick they were to..."
I really appreciated how quick they were to respond. I didn’t have to keep following up or chase anyone down, which made the whole process feel a lot less stressful, if that makes sense
Houzz Q&A

It looks as though you've received numerous poor reviews. i am concerned. can you explain how the ratings appear so low, as well as, how you are addressing the issue?

smallpanda477
June 25, 2020

“The poor reviews seem to deal with delivery issues. I was hoping to order 8 dining chairs from Houzz, however after placing my order on April 18 and not having received it yet, June 25. Yet my account was charged on May 22.”

I am a concerned about the bad reviews i'm reading as i am on the verge of ordering a 31x19 vanity top for a bathroom cabinet. i also want to know if it comes in any other color other than white. first, however, address the reviewers' complaints. it instills little confidence in ordering other products as well.

AndrewOlson
April 17, 2020

“Avoid them ..they are frauds, they Dont provide what you purchase and then don't respond to emails in an effort to rectify their errors”

I am a concerned about the bad reviews i'm reading as i am on the verge of ordering a 31x19 vanity top for a bathroom cabinet. i also want to know if it comes in any other color other than white. first, however, address the reviewers' complaints. it instills little confidence in ordering other products as well.

Douglas.Harvey
March 04, 2020

“Avoid them. They are frauds, they Dont provide what you purchase and then don't respond to emails in an effort to rectify their errors”

Do pro's have editorial access to the reviews made about them?

AlexaHenderson
April 05, 2019

“NO, apparently not. We are a Professional, with Houzz.com for over 7 years. They've completely changed now that they basically sell furniture. There is NO customer service. They renewed our contract without telling us, then said we would have to pay a 4 month penalty to cancel the contract we did not sign! We've had a bad review written on ANOTHER contractor, not our company, not our project, and we can't get a phone call or an email response to try and get it taken off. I will have to cancel my credit card with Houzz in order to cancel them and never do business with them again. We received 3 leads, average, per month. We pay $375 a month. Houzz.com is a SCAM. Beware.”

How is houzz for contractors advertising?

View More Q&As

Have a question about Houzz?
houzz

Houzz Reviews

Coupons & Promo Codes

Customer Reviews

Questions & Answers

Ask a Question

Welcome to WorthEPenny.com! We use cookies to better understand your preferences, optimize our website and services, enhance user experiences, personalize content and ads, and provide social media and other third-party features. If you want to learn more about cookies and why we use them, visit our Cookie Policy page.